Frequently Asked Questions


Explore our frequently asked questions to find answers about our services, rentals, and policies, ensuring a smooth and worry-free experience.

General Rental Details

A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.

A: Yes, but please be aware that travel fees can be quite high due to rising gas prices and the possible need for an extra truck and labor. Please call our office for a current quote.

A: No. We arrive early to set up, so you get the entire rental time to play.

A: That depends on how many rentals we have that day. Generally, we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. We will call the Friday before to confirm someone will be at the party location.

A: Absolutely not! The jump should be clean when you get it. Extreme Party Palace & More LLC cleans and disinfects after every rental!

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged, they deflate. We require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker, so we bring our own heavy-duty cords.

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Overhead view of kids jumping in bounce house

Highly Recommended!

Hugh and the team at [Extreme] Party Palace did an exceptional job setting up bounce houses for our charity event. They were quick, easy to communicate with, on time, and most importantly the bounce houses were of top quality and the hit of the event! Highly recommended. Thanks [Extreme] Party Palace!

- Norris Goldberg

Rental Conditions

A: We love setting up at parks, but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator from us at a reasonable cost. Parks are first-come, first-served, so get your spot early in the day.

A: We accept cash or credit cards. If paying by cash, please have exact change, as our drivers do not carry cash.

A: Please check out our policies page for details.

A: Yes, all orders require a $50 credit card deposit. It is fully refundable if you cancel your order at least 8 days before your rental date. If you cancel between 2-7 days before your rental, you will be given a rain check that is good for 1 year.

A: Most of our jumps (all of our character jumps, for example) are 15’x15′, which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to ensure it will fit. Jumps need room to be staked and room for the blower and can’t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes, etc. If you have stairs or a tiered backyard, please call our office to discuss setup options.

A: Check the requirements listed with each jump. Also, make sure you have at least a 4-foot-wide access to the area where it will be set up. The jumps can weigh up to 650 pounds, so we need a clear path with ample room.

A: We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can’t set up on any type of rocks, as the constant rubbing will wear through the vinyl jumps.

A: Yes. There is a link in your receipt once you’ve ordered or you may contact our office.

A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high-traffic areas over time. If this happens, please alert us so we can remedy the situation. However, if damage occurs due to failure to follow our safety rules or negligence (e.g., not turning off the blower in high winds), you will be responsible for all damages, including replacement of the unit/blower, which can cost thousands of dollars. We have you sign and initial on all our safety rules to ensure you are the trained operator.